123Telecom are not just another "Low Cost Calls" company. . .

By using the British Telecom network to carry all our calls, we can guarantee our service is better than all other low cost providers.

Our message is simple: "123Telecom are a premium quality Business Only telephone services provider; Our customer care team will always look after you with a friendly and personal level of care; We answer our phones with people - not computers We never use overseas call centres; Your calls will route over the the best quality network in the UK; Your telephone lines will not change; Our Fair Billing policy guarantees that all calls are billed by the second and there are no hidden charges; Our contract terms are the best in the industry."

Switching your calls and line rental to 123Telecom takes 5 minutes of your time to complete an account application form. Forms can be returned by fax, email attachment or regular post. If you prefer, give us a call and we will complete the form for you.

Your chosen services will normally transfer to 123Telecom 10 working days later (we will advise you of the exact date). There is no disruption when switching occurs and the migration to 123Telecom is absolutely painless!

After the switch date, 123Telecom will become your sole contact for those services. We invoice you and provide personal customer care. In the event of your lines developing a fault, we act on your behalf and arrange for BT Openreach to fix the fault.

123Telecom are not a new company: We have been supplying communications solutions including calls for ten years. We have a wealth of expertise in all areas of telecommunications, networking and IT. Our customers usually join us because of the savings we offer, but they remain with us because of our customer service and professional expertise.

This web page has been designed to be informative as possible and many more questions are answered in our FAQ document (Frequently Asked Questions). More detailed information can also be found on our main Group Web site www.123telecom.co.uk.

We welcome feedback about this web site and its content. Please do not hesitate to contact us if you have any questions about our services or if you would like us to explain how switching telephone providers works.

We are here to help. If you would like us to estimate the savings we can offer by analysing your current suppliers bill, please give our sales team a call.

We look forward to hearing from.

123TelecomDirect.

Looking for a fair and ethical contract?

No joining fees. No leaving fees. No hidden charges
Simple plain English one page contract with no small print
No contract term: We simply ask for 90 days notice
Total satisfaction guarantee: No notice during the first 90 days
Clearly defined price lists for calls and services
Fully itemised invoice with call itemisation by e-mail

Tip: Never Sign an annual contract with small print - It will
probably automatically re-commit you a period longer than you were originally told.

Looking to reduce your telephone costs?

Local & National Calls - Save up to 65%
UK Mobile Calls Costs - Save up to 25%
International Call Costs - Save up to 90%
Line Rental Charges - Save up to 18%
Fair Billing: No Minimum Call Charge
Fair Billing: No Call Setup Charge
Fair Billing: Each call cost calculated to 1/100th of a pence
Fair Billing: Per second billing

Tip: Fair Billing is usually more important than pence per minute.

Looking for better customer care?

Customer service is the most important area of our business
You will deal with the same team of people on every call
We never use overseas call centres
We never leave you waiting in a queue
We answer 98% of telephone calls within 15 seconds
All calls are answered by a person - not a machine
'Total Care' customers can call our fault line 24 / 7

Tip: Personal customer care ends when
a machine answers your call.

Looking for the highest quality network?

123Telecom use British Telecom to carry your calls - you will
NOT be using a 'low cost' network.
Calls over the 123Telecom network (BT) give a much better service to Mobiles and International destinations.
All our lines are genuine BT lines, maintained by the fleet of 25,000 BT Openreach engineers.

Tip: Beware of line rental below £9.50 per month as this usually indicates that your line is being converted to LLU (a non BT line).
You maybe tied without choice until you pay £100's to convert back.

123TelecomDirect Special Offer
Extra Inclusive Minutes For Free

Switch your Broadband and line rental to 123TelecomDirect and
get an additional 200, 400 or 600 Extra Inclusive Minutes*.

123TelecomDirect offer the largest number of Broadband
connection options in the industry. Please ask for details or download our 'Broadband Services Price List' document.

Tip: Free access to first class technical support is more important than saving a couple of pounds with a budget broadband supplier.